> BUSY History
> What does BUSY do?
> BUSY Mission Statement
> The BUSY Difference
> Australian Apprenticeships Centres Code of Conduct
BUSY History
› BUSY Inc., is a not-for-profit community based organisation which was founded on the Gold Coast in 1977 to assist disadvantaged youth, under the Federal Government’s Community Youth Support Scheme (CYSS).
Since this time, BUSY Inc. has delivered a number of training and employment programmes including:
› Jobs Club - BUSY Inc. was one of the original organisations to trial this Australian Government funded programme, successfully delivering the programme until its demise in 1998.
› Employment Agency - In 1996, BUSY Inc. was officially licensed to deliver employment agency services by the Queensland Government.
› Registered Training Organisation - BUSY Inc. has delivered a large number of Australian and Queensland Government funded training programmes to job seekers.
› Australian Apprenticeships Centre - BUSY AT WORK Apprenticeships Services (BUSY) was launched in May 1998, after the Australian Government outsourced the apprenticeships and traineeships arm of the Commonwealth Employment Services (CES) to New Apprenticeships Centres (now known as Australian Apprenticeships Centres).
› BUSY AT WORK Apprenticeships Services CELEBRATES 10 YEARS! Since 1998 BUSY AT WORK Apprenticeships Services has played a key role in growing Australian Apprenticeships and traineeships numbers throughout Queensland and is currently the largest contracted supplier of Australian Apprenticeships Services in Queensland.
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What does BUSY do?
As an Australian Apprenticeships Centre, BUSY is contracted by the Australian Government to deliver free Australian Apprenticeships Support Services to employers, job seekers, existing workers, schools, Job Network Providers, Registered Training Organisations, Group Training Organisations and other interested parties.
These FREE services include:
› Providing quality information, advice and assistance on Australian Apprenticeships and
traineeships.
› Marketing and promoting Australian Apprenticeships and traineeships to the community.
› Assisting with the completion and lodgement of Australian Government paperwork.
› Assessing and paying employer and Australian Apprentices and trainees claims for Australian Government incentives
› Providing comprehensive claims reporting
› Visiting employer workplaces to undertake the sign-up and induction process.
› Working closely with Job Network Providers, Group Training Organisations and Registered Training Organisations.
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BUSY Mission Statement
In order to promote employment opportunities through Australian Apprenticeships and traineeships BUSY AT WORK Apprenticeships Services will:
› Commit to Skilling Australia’s Workforce through Australian Apprenticeships and traineeships.
› Promote Australian Apprenticeships and traineeships as a respected and valued career pathway.
› Promote skills development for existing workers.
› Dedicate attention to accurate and timely record management.
› Be the Australian Apprenticeships Centre of choice for industry across Queensland.
› Be a leading Australian Apprenticeships Centre nationally, through its role as a member of the Australian Apprenticeships Alliance.
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The BUSY Difference
› Unbiased Advise - BUSY is the ONLY fully independent, not-for-profit Australian Apprenticeships Centre in Queensland. With 100% of BUSY’s business devoted to delivering Australian Apprenticeships and traineeships support services, you can be assured that you are receiving unbiased assistance and advice when it comes to choosing a Job Network Provider, Group Training Organisation or training provider.
› Continual improvement - BUSY AT WORK Apprenticeships Services reinvests all profits back into the organisation to continually increase the level of servicing and support provided to clients.
› Marketing Assistance - BUSY has a dedicated Marketing team who will work with you and your team to develop customised internal communication materials to assist you in promoting the benefits of undertaking an Australian Apprenticeship or traineeship to your staff.
› Online Reporting - BUSY utilizes leading edge information technology which ensures that your claims for Australian Government incentives is turned around as quickly as possible and that you have access to comprehensive online reporting, allowing you to better manage and track your entitlements.
› Service Capacity - With over 160 staff and dedicated customer service and operations centres, BUSY has the proven capacity and systems to service every clients needs, irrelevant of the size of the organisation.
› Dedicated Account Managers - Larger clients have access to a dedicated Account Manager who will provide customised support and assistance to meet the organisations specific requirements.
› Widest Coverage in Queensland - BUSY has the widest coverage of offices across Queensland, with 14 offices located in key metropolitan and regional areas. If you are unable to visit a local office, a BUSY staff member will visit you at your workplace.
› Australia Wide Servicing - Busy is a founding member of the Australian Apprenticeships Alliance, which is a group of key Australian Apprenticeships Centres working together to provide employers with a complete nation wide Australian Apprenticeships and traineeships solution.
Through the establishment of a national model, the Australian Apprenticeships Alliance is able to deliver a consistent level of servicing, including access to a centralised web portal system, allowing a single point of access for employers who have Australian Apprentices and trainees managed in multiple regions.
Whether you are a national company or operate across a number of States or regions, we can link you with our Alliance partners to access this comprehensive service.
› Training Funding Maximiser - BUSY has developed a unique ‘Training Funding Maximiser’ assessment tool which ensures that each client is made fully aware and has access to all potential government incentives and assistance available to them, taking into account their current and future skills requirements.
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Australian Apprenticeships Centres Code of Conduct
The Australian Apprenticeships Centres Code of Conduct applies to all Australian Apprenticeships Centres and their staff and represents the minimum standards to be applied in all their dealings with employers, Australian Apprentices and other interested parties. It aims to ensure the delivery of high quality support services with high standards of ethical behavior exhibited to all parties concerned.
In adhering to the Code of Conduct,Australian Apprenticeships Centres must:
› Be open and honest at all times.
› Be respectful and courteous in their dealings with all clients.
› Inform clients of their rights, obligations and entitlements.
› Ensure that provision of information is current, accurate, impartial and consistent.
› Ensure that advice about training options, particularly National Training Packages, best reflects the training needs of the employer and the Australian Apprentice.
› Adhere to the Australian Apprenticeships Incentive Programs Policy and Administrative Guidelines when determining eligibility and processing claims for Australian Apprenticeships Incentives.
› Refrain from making false or misleading statements to employers andAustralian Apprentices in relation to eligibility and processing claims for Australian Apprenticeships Incentives.
› Be easy to contact by telephone, facsimile and e-mail during normal business hours as well as maintaining easily accessible premises.
› Respond quickly and accurately to requests for information.
› Treat complaints seriously and learn from them.
› Comply with obligations under laws such as the Privacy Act 2000, the Freedom of Information Act 1982 and the Trade Practices Act 1974.
› Not seek or accept fees, benefits or advantages either directly or indirectly from employers, Australian Apprentices or other interested parties for services funded by the Australian Government.
› Make available to any interested person details of the controls and arrangements put in place to manage conflict of interest matters where such conflicts exist.
› Maintain up-to-date knowledge in respect of all Australian Apprenticeships but particularly Training Packages available within industry sectors.
› Ensure that a positive reputation and outlook for Australian Apprenticeships is promoted to State and Territory Authorities, other key stakeholders and the community.
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